Get Pulse8 Broadband - Serviced by CompuCare

HELPLINE : 01626 330330 Ithelp@compucare.co.uk

Service Times

Servicing is available from 8:30am - 5:30pm Monday - Friday with the exclusion of bank or public holidays.

Service Charges:

Our standard hourly rate is £60 +vat per hour plus a one off call out charge of £60 +vat.

CompuCare News

Torbay Business Festival on the 12th October
10th October 2017
We're looking forward to seeing lots of new and long term customers at the Tobay Business Fes... » read more

24/7 Monitoring Service
12th September 2017
As you know the threats of viruses / malware / data theft are at an all-time high and things are ... » read more

Computer Servicing and Maintenance Plans

Our range of maintenance plans are designed to cover a wide range of business needs, they give you peace of mind and help you budget plan for any unforeseen breakdowns.

We tailor our support to meet the needs of each customer and utilise engineers via a our support desk instead of call centres. All hardware and software faults are covered by our Fully Comp maintenance plans, which means you may never have to buy a new machine again. i.e. when a machine fails it gets repaired, upgraded or replaced at no additional cost with no additional charges.

All our service plans except "Virus Only Protection" come with our 24/7 monitoring tool:

As viruses, malware and data theft have become pandemic, we now include our unique 24/7 monitoring service as standard on all maintenance plans (except Virus Protection Only) which has the following benefits.

Logmein Pro (Secure remote access)
Gives you secure remote access to any machines subscribed to your 24/7 service
Only people authorised by management will be allowed access.

Automatic Updates (Windows, Apple Mac, Adobe, Java, Mozilla, VLC + Win Rar)
Our software can distribute updates from single central source, which helps avoid all of the machines requesting updates via the web, and saves valuable bandwidth. Ideal for customers who have limited broadband or are on metered 4G connections.

We recommend leaving your machines on over-night for at least ONE day per week to allow our automated update service to patch and reboot them from Mid-Night until 6:00am.

Malware Bytes (Anti Malware)
Fully licensed Anti-malware software which adds an extra layer of security, automatically scanning for and removing malware. Works side by side with our Symantec.Cloud Virus Protection service

Crypto Prevent (Anti ransomware)
This built in service detects and stops the Crypto Virus infecting your network. Noting that you should never allow any computer to connect to your wireless or wired network unless it is fully protected by Symantec.Cloud and our 24/7 monitoring service. i.e. If a client comes in and wants to plug into your network or use your Wi-Fi, just say NO.

Pro-Actve Maintenance & Reporting (Fully Automated)
Auto Tune-Up, Routine Maintenance & Reporting for Mac and PC

Fully Comprehensive Cover
Complete Cover with Call Out, Labour, Parts, Remote Assist and 24/7 Monitoring

MSApple
  • Up to 3 Machines
    £39.50 p/m*
  • Up to 10 Machines
    £36 p/m*
  • 10+ Machines
    £33 p/m*
pulse8 Broadband

Includes Free Pulse8 Broadband**
This Maintenance Plan covers all Hardware and Software faults on the customer's machine, it includes call-out charges, labour and parts, the maximum call out time is set to 6 Hours unless a service engineer is in the area and can arrive earlier. This normally means same day service.

Contact us about this Service Plan

Fully Comprehensive Cover with Virus Protection
Complete Cover with Call Out, Labour and Parts, Remote Assist, Virus Checker and 24/7 Monitoring

MSApple
  • 1 to 10 Machines
    £43 p/m*
  • 10+ Machines
    £40 p/m*
pulse8 Broadband

Includes Free Pulse8 Broadband**
In additional to Fully Comprehensive cover, we install Symantec's Cloud Based Corporate Virus Checker to keep viruses at bay and give you peace of mind.

McAfee

Contact us about this Service Plan

Basic Remote Assist Cover Remote Assistance cover with 24/7 Monitoring

MSApple
  • Up to 3 Machines
    £21 p/m*
  • Up to 10 Machines
    £18 p/m*
  • 10+ Machines
    £15 p/m*

This Maintenance Plan covers any software fault on a customer's machine that can be fixed online. If the fault cannot be fixed online we can then arrange for an engineer to visit you on site @ £60. Once on-site you will be charged for any parts and labour at £60 per hour.

Contact us about this Service Plan

Virus Protection with 24/7 monitoring Symantec Virus Protection with 24/7 Monitoring

MSApple
  • 1 - 150 Machines
    £7.25 p/m*
    Includes free installation
  • 150+ Machines
    £6.25 p/m*
    Includes free installation
  • 300+ Machines
    £5.25 p/m*
    Includes free installation

Free installation
Symantec's Cloud based Corporate Virus Checker gives you peace of mind by protecting your computer in realtime against the latest viruses & spyware. Because it is Cloud based, it will never grow old or become out of date and can be moved from one machine to another.

Symantec

Contact us about this Service Plan

Virus Protection Only Virus Protection

MSApple
  • 1 - 200 Machines
    £3.75 p/m*
    Includes free installation
  • 200+ Machines
    £3.50 p/m*
    Includes free installation
  • 300+ Machines
    £3.25 p/m*
    Includes free installation

Free installation
Symantec's Cloud based Corporate Virus Checker gives you peace of mind by protecting your computer in realtime against the latest viruses & spyware. Because it is Cloud based, it will never grow old or become out of date and can be moved from one machine to another.

Symantec

Contact us about this Service Plan

24/7 Monitoring Only 24/7 Monitoring Service

MSApple
  • 1 - 150 Machines
    £3.65 p/m*
    Includes free installation
  • 200+ Machines
    £3 p/m*
    Includes free installation
  • 300+ Machines
    £2.50 p/m*
    Includes free installation

Free installation
Automatic Updates (Windows, Apple, Adobe, Java, Mozilla, VLC + Win Rar), Malware Bytes (Anti Malware), Crypto Prevent (Anti ransomware), Logmein Pro (Secure remote access).

Contact us about this Service Plan

*Per Month and Per Standard Computer
All maintenance plans come with a flexible one month rolling term.

**If you have over 10 machines on Fully Comp Cover we will provide you with a free Pulse8 Broadband connection worth £20 per month. See www.pulse8broadband.co.uk for details.

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